Refund policy

Return and Refund Policy

Because every WagZen product is custom-made and personalized specifically for you, all sales are final. We do not accept returns or exchanges for change of mind, ordering mistakes, or dissatisfaction with a customer-approved image, design, or personalization.

If your item arrives damaged, defective, or incorrect, please email Team@WagZen.shop within 7 days of delivery. Include your order number, a description of the issue, and clear photographs of the product and its packaging.

After reviewing the claim, WagZen may provide an appropriate resolution, such as a replacement or refund. Please do not mail any product to us unless we provide written instructions. Our legal mailing address is not a returns facility, and unauthorized returns won’t be accepted.

This policy doesn’t limit any rights available to you under applicable consumer-protection laws.